Booking Process
- 1
Add your chosen products or services to your basket.
- 2
Once you’ve finished, click your basket, select “Request Quote”, complete the required details, and submit your quote request.
- 3
We’ll review your enquiry and aim to respond within 48 hours.
- 4
Once we’ve discussed and confirmed your booking, we’ll send you an invoice. A deposit (amount varies depending on the service) will be required to secure your booking. If you’ve chosen to pay by instalments, we’ll instead send you a finance application form to complete.
- 5
Once your deposit has been received or your instalment application has been approved, we’ll arrange a convenient date and time for your vehicle to be booked into our workshop for installation.
Payment Method
Accepted Payment Methods
We currently accept:
Debit & Credit Cards
Bank Transfer
Cash
0% Interest Finance through Payment Assist (subject to eligibility)
Deposits
A deposit is required to secure your booking. The deposit amount varies depending on the service being booked and will be confirmed with your quotation.
Your booking is only confirmed once the required deposit or finance agreement has been received.
Final Payment
For customers not using finance, the remaining balance is due upon completion of the installation.
Finance
At SY CUSTOMS, we understand that upgrading your vehicle is an investment. That’s why we offer 0% interest finance through our trusted finance partner, Payment Assist, allowing you to spread the cost of your installation with manageable monthly payments.
Whether you’re booking ambient lighting, starlights, screen upgrades or other vehicle enhancements, our flexible finance options make it easier to get the upgrade you want without paying the full amount upfront.
Finance Features
0% Interest
No hidden fees or additional interest.
Flexible Payment Terms
Choose from 3, 4 or 6 monthly payments.
Quick & Secure Application
Simple online application through Payment Assist.
Available on a Wide Range of Services
Finance is available on qualifying installations, subject to eligibility.
Available Finance Options
To be eligible for finance, your order must meet the following minimum spend requirements:
How It Works
- 1
Request finance when you speak to us before confirming your booking.
- 2
Once your quotation has been agreed, we’ll send you a finance application form to complete.
- 3
Return the completed form, and we’ll submit your details through the Payment Assist portal on your behalf.
- 4
Payment Assist will then contact you by email or text message with a secure link to complete the remaining steps of your finance application.
- 5
If your application is approved, we’ll confirm your booking and arrange your installation date.
- 6
Your monthly repayments will then be managed directly by Payment Assist in accordance with your chosen payment plan.
Eligibility
To apply for finance, you must:
- Be 18 years of age or over.
- Be a UK resident.
- Meet Payment Assist’s lending and affordability criteria.
Finance Provider
All finance is provided by Payment Assist, one of the UK’s leading automotive finance providers. Finance is subject to status and approval. Full terms and conditions will be provided as part of your finance application.
Learn more about Payment AssistInstallation Day
Before You Arrive
To allow us to begin work straight away, please ensure that:
- Your vehicle’s interior is clean.
- All door pockets, storage compartments and the centre console are emptied of personal belongings.
- Any valuable items are removed from the vehicle before arrival.
Please note: If your vehicle requires cleaning before work can begin, a £30 cleaning fee may be applied.
On the Day of Your Appointment
Please arrive at your scheduled booking time.
If you are running late, contact us as soon as possible so we can advise you.
Arriving more than 30 minutes late may result in a late arrival fee or your booking being cancelled. In this situation, your deposit may be non-refundable.
Waiting Area
Designed for Your Comfort
Our waiting area has been created to make your visit as comfortable as possible and includes:
Comfortable seating
Smart TV with YouTube & Netflix
Free Wi-Fi
A clean, modern environment
Travelling From Further Away?
Many of our customers travel from across the UK to visit SY CUSTOMS. If you’re waiting with us, you’re welcome to stay in our customer lounge while your installation is completed.
Food & Refreshments
You’re welcome to order food directly to our unit using your preferred delivery app if you’re staying with us for an extended period.
Prefer to Leave Your Vehicle?
No problem. You can leave your vehicle with us and return later. We’ll contact you approximately 1 hour before your vehicle is ready for collection, giving you plenty of time to make your way back.
Response Times
Quote Requests
We aim to respond to all quote requests within 48 hours. During busy periods, responses may take slightly longer, but we’ll always do our best to get back to you as soon as possible.
Booking Confirmation
Once your quotation has been agreed and any required deposit or finance application has been completed, we’ll confirm your booking and arrange a suitable installation date.
General Enquiries
Messages received via our website, email or social media are typically responded to within 24–48 hours.
Call Times
Our phone lines are available 10:00 AM – 9:00 PM.
If we’re unable to answer your call, please leave us a voice message or send us a text message with details of your enquiry. We’ll get back to you as soon as possible.
Thank you for your patience. We appreciate every enquiry and look forward to helping you transform your vehicle with SY CUSTOMS.
Cancellations & Rescheduling
Need to Cancel or Rearrange? If you need to cancel or rearrange your booking, please contact us as early as possible. Our team will be happy to discuss the available options with you.
Warranty
Our Warranty
All qualifying installations carried out by SY CUSTOMS are covered by our workmanship warranty. The length of the warranty may vary depending on the product or service installed and will be confirmed at the time of booking.
What’s Covered
Our warranty covers faults resulting from:
- Installation workmanship.
- Defective parts supplied and installed by SY CUSTOMS (where covered by the manufacturer).
- Issues that occur under normal use during the warranty period.
What’s Not Covered
Our warranty does not cover:
- Damage caused by third-party modifications or repairs.
- General wear and tear.
Making a Warranty Claim
If you believe you have a warranty issue, please contact us as soon as possible with:
- Your name.
- Vehicle registration.
- A description of the issue.
- Photos or videos where possible.
Our team will assess the issue and arrange an inspection if required.
If you have any questions regarding your warranty, please don’t hesitate to get in touch. We’re always happy to help.