Terms & Conditions

1. About SY CUSTOMS

SY CUSTOMS specialises in premium vehicle enhancements, including:

• OEM ambient lighting
• Universal ambient lighting
• Starlight headliners
• OEM retrofits
• Android screen upgrades
• Linux screen upgrades
• Wireless Apple CarPlay and Android Auto modules
• Digital instrument clusters
• Steering wheels
• Interior lighting upgrades
• Electronic and convenience upgrades
• Other aftermarket vehicle accessories and enhancements

Our installations may involve electrical work, removal of vehicle interior or exterior components, wiring, diagnostic work, coding, programming, configuration and integration with existing vehicle systems.

2. Requesting a Quote

Products and services displayed on our website may be added to your basket before submitting a Request Quote.

Submitting a quote request is an enquiry only. It does not create a confirmed booking or require SY CUSTOMS to carry out the requested work.

Once we receive your enquiry, we will review the vehicle and service information provided and aim to respond within 48 hours.

Response times are estimates and may be longer during busy periods.

We may request additional information before confirming compatibility or providing a final quotation, including:

• Vehicle registration
• Vehicle Identification Number (VIN)
• Make and model
• Model year
• Trim or specification
• Photographs or videos
• Existing vehicle options
• Details of previous modifications
• Details of existing faults or warning lights

You are responsible for ensuring that information supplied to us is accurate and complete.

3. Quotations

Quotations are prepared using the information reasonably available to us at the time.

Unless otherwise stated, quotations are valid for 30 days.

A quotation may need to be amended if we subsequently discover:

• Incorrect or incomplete vehicle information
• A different vehicle specification
• Previously undisclosed modifications
• Previous wiring alterations
• Accident or water damage
• Damaged or missing components
• Electrical faults
• Software or coding compatibility issues
• Additional components required
• Additional labour required
• Other conditions which could not reasonably have been identified before inspection

Where additional chargeable work is materially different from the agreed quotation, we will normally contact you and obtain your approval before proceeding.

You are not required to accept unrelated additional work.

4. Vehicle Compatibility

Vehicle compatibility can vary according to:

• Model
• Model year
• Production date
• Trim level
• Factory specification
• Existing equipment
• Control modules
• Software versions
• Previous modifications

Registration and VIN checks can assist with identifying a vehicle but do not always reveal every component, software version or configuration fitted.

We will take reasonable steps to establish compatibility before installation.

However, final compatibility may sometimes only be confirmed once the vehicle has been physically inspected, dismantled where reasonably necessary or connected to diagnostic equipment.

If an unexpected compatibility issue prevents an installation from being completed, we will explain the issue and discuss the available options with you.

Where an installation cannot proceed because we made an error when assessing information that was correctly provided to us, we will deal with any charges or refund fairly and in accordance with your statutory rights.

5. OEM, Genuine OEM and OEM-Style Products

SY CUSTOMS installs both genuine manufacturer components and aftermarket components.

Where a component is specifically described by us as Genuine OEM, it means that it is represented as an original manufacturer or manufacturer-supplied component.

Terms such as:

• OEM-style
• OEM-look
• OEM-spec
• OEM integration
• Factory-style
• Factory-look

do not necessarily mean that a product was manufactured, supplied or approved by the original vehicle manufacturer.

Such descriptions may instead refer to the appearance, functionality, fit, integration or intended finish of an installation.

Where the distinction is relevant, customers should ask us before confirming their booking.

6. Booking Process

Our standard booking process is:

1. Select the products or services you are interested in and submit a quote request.
2. SY CUSTOMS reviews your enquiry and may request additional vehicle information.
3. We discuss the proposed work and agree the quotation with you.
4. We issue an invoice or payment request.
5. A deposit will normally be required to secure the booking.
6. Where finance is selected, the relevant finance application must instead be completed and approved.
7. Once the required deposit has been received or finance has been approved, we will confirm an installation date and time.

A requested appointment date is not confirmed until SY CUSTOMS expressly confirms the booking.

7. Deposits

A deposit is required for most installations.

The amount may vary depending on the service, installation value, parts required and whether vehicle-specific components need to be ordered.

The deposit amount will be communicated to you before your booking is confirmed.

Your booking is not secured until the required deposit has been received.

Deposits may contribute towards costs including:

• Reserving workshop time
• Ordering components
• Vehicle-specific products
• Wiring harnesses
• Modules
• Lighting equipment
• Preparing or modifying components
• Configuring equipment
• Purchasing materials
• Other reasonable preparation required for your installation

Unless otherwise stated, the deposit forms part of the total amount payable for the installation.

8. Cancellation by the Customer

If you need to cancel your booking, please contact us as early as possible.

Where a confirmed booking is cancelled, SY CUSTOMS may retain or deduct an appropriate amount from the deposit to cover reasonable losses or costs directly resulting from the cancellation.

Depending on the circumstances, these may include:

• Parts already ordered
• Supplier cancellation or restocking charges
• Non-returnable components
• Bespoke preparation already completed
• Labour already carried out
• Workshop time we are unable reasonably to reallocate
• Other reasonable costs directly caused by the cancellation

We will not impose a cancellation charge that is disproportionate to our reasonable loss.

Any refund will therefore depend on the individual booking and the costs already incurred.

This section does not affect any statutory cancellation rights that apply.

9. Custom, Bespoke and Special-Order Products

Some products may be:

• Manufactured specifically for your vehicle
• Modified specifically for you
• Configured to your vehicle
• Programmed to your vehicle
• Personalised
• Made to your specifications

Examples may include:

• Vehicle-specific lighting kits
• Custom interior components
• Trim pieces
• Wiring harnesses
• Steering wheels
• Screens
• Digital clusters
• Programmed modules
• Personalised components

Where reasonably practicable, we will tell you before ordering if an item is being specifically manufactured, personalised or prepared for your order.

Different cancellation rights may apply to goods that are genuinely made to your specifications or clearly personalised.

Your statutory rights in relation to faulty, misdescribed or incorrectly supplied goods remain unaffected.

10. Online, Telephone and Distance Bookings

Where a consumer contract is concluded online, by telephone or through another qualifying distance or off-premises method, statutory cancellation rights may apply.

For qualifying service contracts, the applicable cancellation period is generally 14 days from the day after the contract is entered into.

If you specifically ask SY CUSTOMS to begin providing services during an applicable cancellation period, we may require your express request for us to begin work.

If you then exercise a statutory right to cancel after requesting that work begins, you may be required to pay a proportionate amount for services already supplied where permitted by law.

Where the service has been fully performed during the cancellation period following the required request and acknowledgement, the statutory right to cancel that completed service may cease where the law permits.

Nothing in these Terms & Conditions removes a cancellation right which you are legally entitled to exercise.

11. Rescheduling

If you need to rearrange your appointment, please contact us as early as possible.

We will make reasonable efforts to offer an alternative date.

Repeated rescheduling, short-notice changes or missed appointments may result in us requiring a further deposit before another workshop slot is reserved.

Where SY CUSTOMS has already incurred reasonable and unrecoverable costs because of a change requested by you, those costs may remain payable.

12. Late Arrival and Missed Appointments

Please arrive at your agreed appointment time.

If you are running late, contact us as soon as possible.

Arriving more than 30 minutes late may prevent us from completing the work within the workshop time allocated to your vehicle.

Depending on the circumstances, we may:

• Continue the installation if sufficient time remains
• Rearrange the appointment
• Apply a reasonable charge where your late arrival directly causes additional costs
• Cancel or reschedule the appointment where the work can no longer reasonably be completed that day

Where a workshop booking is lost because of substantial late arrival or non-attendance, we may retain an appropriate amount from your deposit to cover reasonable losses caused by the missed appointment.

13. Payment Methods

SY CUSTOMS currently accepts:

• Debit cards
• Credit cards
• Bank transfer
• Cash
• Approved Payment Assist finance

We may change the payment methods offered from time to time.

We do not currently take payment directly through the SY CUSTOMS website.

14. Final Payment

Unless an approved finance arrangement or another payment agreement has been made, the remaining balance is due when the installation is completed and before the vehicle is collected.

Customers should inspect the completed installation and raise any obvious concerns at collection wherever reasonably possible.

A vehicle will not normally be released until amounts properly due for the agreed work have been paid.

If you genuinely dispute an amount on your invoice, please raise the issue with us promptly so that we can investigate.

15. Payment Assist Finance

SY CUSTOMS may offer eligible customers the option of spreading the cost of qualifying installations through Payment Assist.

Finance is subject to:

• Eligibility
• Status
• Affordability requirements where applicable
• Approval
• Payment Assist's own terms and conditions

SY CUSTOMS does not guarantee approval of any finance application.

16. Finance Options

Where available through SY CUSTOMS, the finance options we currently advertise are:

Available finance products, limits and eligibility requirements may change.

The finance documentation supplied by Payment Assist when you apply will take precedence in relation to repayment dates, instalment values, missed payments and other finance-specific conditions.

17. Finance Application Process

Where you request Payment Assist finance:

1. We agree your quotation with you.
2. We provide or initiate the relevant finance application process.
3. The required information is provided to Payment Assist.
4. Payment Assist may contact you by email or text to complete the application.
5. Your booking will normally only be confirmed after the finance arrangement has been approved.
6. Repayments are then managed under your agreement with Payment Assist.

By asking us to assist with the application, you authorise us to provide information reasonably necessary for that application to Payment Assist.

Please see our Privacy Policy for information about how SY CUSTOMS processes personal information.

18. Finance Provider

Finance is provided through Payment Assist Ltd and is subject to its own eligibility requirements and contractual terms.

Any credit agreement between you and Payment Assist is separate from these SY CUSTOMS Terms & Conditions.

You are responsible for complying with the repayment terms of your finance agreement.

19. Preparing Your Vehicle

Before arriving for your appointment, please ensure that:

• Your vehicle interior is reasonably clean
• Door pockets are emptied where necessary
• Storage compartments we need to access are emptied
• The centre console is emptied where necessary
• Valuable items are removed
• Installation areas are reasonably accessible

If the condition of the vehicle prevents us from beginning work and additional cleaning is reasonably necessary, a £30 cleaning charge may be applied.

Where possible, we will let you know before carrying out chargeable cleaning.

20. Personal Belongings

Please remove valuables and unnecessary personal belongings before leaving your vehicle with us.

We are responsible for loss or damage caused by our negligence.

However, we cannot accept responsibility for unrelated loss of belongings left in a vehicle where their presence was not disclosed to us and the loss was not caused by SY CUSTOMS.

21. Vehicle Condition Records

Before beginning work, we may inspect, photograph or video the vehicle.

This may be used to record:

• Existing scratches
• Interior damage
• Exterior damage
• Broken trim
• Wheel or body damage
• Warning lights
• Existing modifications
• General condition
• Relevant mileage
• Areas involved in the installation

These records may form part of our installation, customer service and warranty records.

Our handling of photographs, videos and other personal information is explained further in our Privacy Policy.

22. Existing Faults and Previous Modifications

You must tell us about relevant known issues including:

• Electrical faults
• Warning lights
• Battery or charging problems
• Water ingress
• Previous wiring repairs
• Accident damage
• Previous retrofit installations
• Aftermarket alarms
• Trackers
• Audio installations
• ECU modifications
• Coding
• Control-module modifications
• Other aftermarket electrical equipment

SY CUSTOMS is not responsible for pre-existing defects or defective previous workmanship carried out by another person.

If an existing issue prevents us from completing the installation safely or correctly, we may pause or stop the work and discuss the available options with you.

23. Removal of Interior and Exterior Components

Vehicle retrofit work may require removal of components such as:

• Door cards
• Dashboard trim
• Centre consoles
• Pillar trims
• Headlining
• Seats
• Storage compartments
• Exterior trim
• Clips
• Fasteners

We will carry out this work using reasonable care and skill.

Older, previously removed, damaged, modified, brittle or deteriorated clips, fasteners and trim pieces may occasionally fail during normal removal.

Where replacement is required because of a component's pre-existing condition rather than our workmanship, the replacement component may be chargeable.

This does not exclude our responsibility for damage caused by a failure to exercise reasonable care and skill.

24. Coding, Programming and Configuration

Some installations require changes to vehicle electronics, including:

• Diagnostic coding
• Control-module configuration
• Software configuration
• Feature activation
• Parameter changes
• Calibration
• Programming
• Wiring integration

By agreeing to an installation involving these functions, you authorise SY CUSTOMS to carry out the configuration reasonably required to perform the agreed work.

25. Manufacturer and Third-Party Software Updates

Vehicles may subsequently receive software changes from:

• Vehicle manufacturers
• Main dealers
• Independent garages
• Over-the-air software updates
• Other retrofitters
• Other third parties

A later update or third-party change may overwrite, disable or alter coding or functionality configured as part of a SY CUSTOMS installation.

Where our original installation remains otherwise correct, a subsequent change caused solely by another party's software update, coding or programming is not considered defective SY CUSTOMS workmanship.

Where recoding or reconfiguration is required solely as a result of such a later change, additional charges may apply.

26. Protected Vehicle Systems

Some vehicle manufacturers restrict diagnostic, coding, programming or security access to particular vehicle systems.

An installation may therefore occasionally require additional:

• Manufacturer authorisation
• Software access
• Programming
• Hardware
• Modules
• Components

If such a requirement could not reasonably have been identified beforehand, we will discuss the available options with you before carrying out material additional chargeable work.

27. Customer-Supplied Parts

SY CUSTOMS may, at our discretion, agree to install components supplied by a customer.

Unless expressly agreed otherwise:

• We do not provide a product warranty for the customer-supplied component itself
• We cannot guarantee the component's authenticity
• We cannot guarantee its quality
• Compatibility remains subject to inspection and testing
• The customer is normally responsible for claims against their own supplier
• Additional labour caused by incorrect, incomplete or defective parts may be chargeable
• Labour required to remove a faulty customer-supplied part and fit a replacement may also be chargeable

SY CUSTOMS remains responsible for the standard of our own installation workmanship.

28. Installation Times

Installation and completion times are estimates unless expressly agreed in writing otherwise.

Retrofit work can reveal unexpected issues such as:

• Wiring faults
• Software problems
• Compatibility problems
• Existing vehicle damage
• Missing components
• Fault codes
• Previous modifications
• Delays obtaining manufacturer access
• Defective supplied parts

We will make reasonable efforts to keep you informed of significant delays.

29. Delays Outside Our Reasonable Control

We will make reasonable efforts to carry out installations on the agreed date.

Occasionally, delays may occur because of circumstances outside our reasonable control, including:

• Supplier delays
• Delivery failures
• Parts becoming unavailable
• Manufacturer system outages
• Software access problems
• Equipment failure
• Severe weather
• Events affecting access to our premises

Where a material delay occurs, we will contact you and discuss the available options.

Nothing in this section removes rights you may have where we fail to provide the agreed service within a legally required or agreed period.

30. Testing and Road Testing

You authorise SY CUSTOMS to start, move and operate your vehicle where reasonably necessary to perform the agreed work.

Where reasonably necessary, this may include a short road test for:

• Diagnosis
• Calibration
• Testing
• Fault investigation
• Verification of functionality
• Quality control

Only appropriately authorised persons will operate the vehicle.

31. Collection

Where a vehicle is left with us, we will normally contact you when the installation is approaching completion.

Where practicable, we aim to contact you approximately one hour before the vehicle is expected to be ready.

This is an estimated notification period and does not guarantee an exact completion time.

32. Uncollected Vehicles

Vehicles should be collected within the agreed collection period.

If a completed vehicle is left with us for an unreasonable period without prior agreement, we may apply a reasonable storage charge.

We will notify you of the applicable charge before or when it begins wherever reasonably practicable.

33. SY CUSTOMS Warranty

SY CUSTOMS takes pride in the products we supply and the standard of our installations.

Qualifying installations are covered by a SY CUSTOMS workmanship warranty.

The applicable warranty period may vary according to the product or service and will be confirmed:

• At booking
• On the quotation
• On the invoice
• On the relevant product information

Our warranty operates in addition to your statutory consumer rights.

34. What Our Warranty Covers

Subject to the applicable warranty period, our warranty may cover:

• Faults caused by our installation workmanship
• Installation-related faults arising during normal use
• Defective products supplied and installed by SY CUSTOMS where covered by the applicable manufacturer or supplier warranty

35. Warranty Exclusions

Our warranty does not cover problems caused by circumstances unrelated to defective SY CUSTOMS workmanship or an applicable product warranty, including:

• Normal wear and tear
• Accidental damage
• Collision damage
• Misuse
• Neglect
• Vandalism
• Theft or attempted theft
• Water ingress unrelated to our work
• Vehicle electrical faults
• Battery or charging-system faults
• Third-party modifications
• Third-party repairs
• Wiring altered after our installation
• Third-party coding or programming
• Manufacturer or dealer software changes
• Incorrect use
• Customer-supplied defective components
• Damage caused by subsequent work to the vehicle

These exclusions do not apply where the relevant problem was caused by SY CUSTOMS failing to exercise reasonable care and skill.

36. Making a Warranty Claim

If you believe that there is a problem with one of our installations, please contact us as soon as reasonably possible.

We may request:

• Your name
• Vehicle registration
• VIN where required
• Booking or invoice reference
• A description of the problem
• Photographs
• Videos
• Other diagnostic information

We may require the vehicle to be returned to our workshop for inspection.

37. Opportunity to Inspect and Rectify

Where you believe our installation is defective, SY CUSTOMS should normally be given a reasonable opportunity to inspect the relevant installation and, where appropriate, rectify the problem.

Please contact us before another installer, technician or garage dismantles, rewires, modifies or attempts to repair the relevant installation, except where immediate intervention is reasonably necessary for safety or to prevent further damage.

Third-party alteration may make it difficult or impossible to determine the original cause of a fault.

This provision does not remove any statutory remedy available to you.

38. Road Use and Lighting

Certain lighting products, colours, effects, flashing functions or other accessories may be restricted when used on a public road.

Some products or functions may therefore be supplied specifically for:

• Show use
• Exhibition use
• Private-land use
• Off-road use

Where we identify a feature as not suitable for public-road use, you must not use it on a public road in circumstances where doing so would be unlawful.

SY CUSTOMS will not knowingly agree to carry out work intended for public-road use where we reasonably believe the requested installation would make the vehicle unsafe or unlawful.

The customer remains responsible for how any selectable or switchable lighting feature is subsequently operated.

39. MOT Requirements

Some vehicle modifications can affect components assessed as part of an MOT.

Customers remain responsible for ensuring that their vehicle continues to comply with applicable MOT requirements.

SY CUSTOMS does not guarantee that an installation will pass an MOT unless this has specifically been agreed as part of the installation.

A vehicle passing an MOT does not necessarily establish that every modification or every possible use of a modification complies with all applicable road-traffic legislation.

40. Vehicle Insurance

Vehicle modifications may need to be disclosed to your motor insurer.

It is the customer's responsibility to:

• Determine whether notification is required
• Accurately disclose relevant modifications
• Maintain appropriate insurance cover

SY CUSTOMS cannot guarantee how an insurer will classify or treat a particular modification.

41. Manufacturer, Dealer, Lease and Finance Arrangements

Vehicle modifications may affect the position taken by:

• Vehicle manufacturers
• Main dealers
• Warranty providers
• Leasing companies
• Vehicle finance providers
• Insurers

You are responsible for checking any relevant lease, finance or warranty conditions before authorising a modification.

SY CUSTOMS cannot guarantee that a manufacturer, dealer, warranty provider, leasing company, finance provider or insurer will accept a modification.

Nothing in this section removes our responsibility for loss directly caused by defective work carried out by SY CUSTOMS.

42. Removed Original Components

Where original vehicle components are removed and replaced, please tell us before installation if you want the original components returned.

Where an original component is required for:

• Supplier exchange
• Core return
• Surcharge arrangements
• Warranty replacement

it may not be possible for us to return it to you.

Where no request has been made and the item is not otherwise required, removed components may be disposed of or recycled after the installation.

43. Additional Work

If we discover additional problems during an installation, we may recommend further work.

We will normally obtain your approval before undertaking material additional chargeable work.

The exception is where immediate action is reasonably necessary to prevent danger or additional vehicle damage.

44. Refusal or Suspension of Work

SY CUSTOMS may refuse to begin or may stop work where we reasonably believe:

• The requested installation is unsafe
• The requested use would be unlawful
• The vehicle is unsafe to work on
• Serious undisclosed defects are discovered
• The requested installation is incompatible
• Continuing could cause unreasonable damage
• Suitable parts are unavailable
• Required manufacturer or software access is unavailable
• The customer refuses necessary safety-related work
• A customer behaves abusively, threateningly or inappropriately towards our staff or other customers

Where work is stopped, any amount due or refundable will be calculated fairly taking account of work properly completed and reasonable costs already incurred.

45. Photographs and Videos

SY CUSTOMS may photograph or record customer vehicles for operational purposes, including:

• Pre-installation vehicle condition
• Installation records
• Technical documentation
• Quality control
• Warranty records
• Evidence relating to complaints or disputes

We may also photograph or film completed installations for our website, portfolio, advertising or social-media content.

Where marketing content contains information capable of identifying a customer, appropriate permission will be obtained where required.

Registration numbers and other identifying information may be obscured where appropriate.

Further information is available in our Privacy Policy.

46. CCTV

CCTV operates at our premises for security, crime prevention and the protection of:

• Customers
• Staff
• Vehicles
• Equipment
• Property

CCTV footage is handled in accordance with our Privacy Policy.

47. Waiting Area

Customers may use our waiting area while their vehicle is being worked on where the facility is available.

Facilities may include:

• Seating
• Wi-Fi
• Smart television
• Entertainment services

Customers must follow reasonable safety instructions while on our premises.

Customers must not enter workshop, storage or staff-only areas unless expressly permitted by a member of SY CUSTOMS staff.

Children must be appropriately supervised at all times.

48. Website Images and Product Representation

We make reasonable efforts to ensure that website descriptions, specifications and example photographs accurately represent our services.

However, vehicle-specific differences mean that the final installation may not look identical to an installation shown on another vehicle.

Differences can arise from:

• Vehicle trim
• Interior colour
• Interior materials
• Vehicle dimensions
• Factory equipment
• Screen specification
• Software
• Lighting conditions
• Camera exposure
• Individual component variation

Digital photographs and videos can also make colours, particularly ambient lighting, appear different from their appearance in person.

Where a particular specification is important to you, please discuss it with us before confirming your booking.

49. Intellectual Property

The SY CUSTOMS name, branding, website content, original photography, graphics and other original materials belonging to SY CUSTOMS must not be copied, reproduced or commercially used without our permission except where permitted by law.

Vehicle manufacturer names, logos and trade marks belong to their respective owners.

References to manufacturers are used where necessary to describe vehicle compatibility, product type or retrofit applications and do not, by themselves, imply endorsement of SY CUSTOMS by those manufacturers.

50. Personal Information

SY CUSTOMS processes customer information in accordance with applicable data-protection law.

Information we may collect includes:

• Name
• Telephone number
• Email address
• Vehicle model
• VIN
• Booking information
• Installation records
• Vehicle photographs or videos

For full information about how personal information is collected, stored, used and shared, please read our Privacy Policy.

51. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud
• Fraudulent misrepresentation
• Statutory consumer rights which cannot legally be excluded or restricted

Subject to those protections, SY CUSTOMS is not responsible for loss or damage resulting from:

• A pre-existing vehicle defect
• Defective third-party workmanship
• Third-party alterations
• Customer misuse
• Customer-supplied defective products
• Subsequent manufacturer or third-party software changes
• Events outside our reasonable control

where that loss was not caused by a breach of our obligations.

52. Consumer Rights

Services supplied by SY CUSTOMS will be carried out with reasonable care and skill.

Products supplied by us must meet the standards required by applicable consumer law.

Nothing in these Terms & Conditions is intended to exclude, restrict or reduce statutory rights which cannot lawfully be excluded.

Where any part of these Terms & Conditions conflicts with a mandatory consumer right, the applicable statutory right will take priority.

53. Complaints

If you are unhappy with a product or installation, please contact SY CUSTOMS so that we have an opportunity to investigate.

Please provide where available:

• Your name
• Vehicle registration
• Booking or invoice reference
• Details of the issue
• Photographs or videos
• Any relevant supporting information

We will make reasonable efforts to investigate complaints fairly and within a reasonable period.

Contact details:

54. Changes to These Terms

We may update these Terms & Conditions from time to time.

The terms applicable to a booking will normally be the version provided or made available when that booking was confirmed.

Updating our website Terms & Conditions will not retrospectively remove contractual or statutory rights that already apply to an existing booking.

55. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

56. No Waiver

If SY CUSTOMS does not immediately enforce a right under these Terms & Conditions, that does not mean that we have waived that right.

Likewise, allowing additional time or making an exception on one occasion does not automatically require us to make the same exception in future.

57. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will continue to benefit from any mandatory legal protections which apply to you based on where you live.

Nothing in these terms prevents a consumer from exercising any right to bring proceedings in another part of the United Kingdom where applicable law permits them to do so.

58. Acceptance of These Terms

By accepting a quotation, paying the required deposit, completing an approved finance arrangement or otherwise confirming your booking, you acknowledge that you have been given the opportunity to read these Terms & Conditions.

Your agreement with SY CUSTOMS may include:

• Your quotation
• Booking confirmation
• Invoice
• Product or installation information
• Applicable warranty information
• These Terms & Conditions

These documents should be read together.

Contact SY CUSTOMS

For information about how we collect and process personal information, please see our Privacy Policy.